Shipping policy

Shipping Policy

1. Where We Ship
We currently ship to addresses within the contiguous United States (the lower 48 states). For shipping to Alaska, Hawaii, or U.S. territories, please contact us before ordering. We do not ship internationally or to APO/FPO addresses at this time.

2. Processing Time
Most orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Our products ship directly from our distribution and manufacturer partners' warehouses across the country, which helps get your order to you faster.

3. Shipping Costs
Shipping costs are calculated at checkout based on the size, weight, and destination of your order. Large or oversized items, such as toolboxes, bed covers, running boards, and bumpers, may include additional handling charges, which will be shown at checkout.

4. Delivery Times
Most standard ground shipments arrive within 3–7 business days after shipping. Freight shipments typically arrive within 5–10 business days. Delivery times are estimates and are not guaranteed, as carrier delays, weather, and other events can affect delivery.

5. Freight Deliveries
Some large or heavy items ship by freight truck. For freight deliveries:

  • The carrier will contact you to schedule a delivery appointment, so please provide an accurate phone number at checkout.
  • Freight is delivered curbside. The driver will not bring items inside or install them.
  • Someone must be present to inspect and sign for the delivery.
  • If you need liftgate service or have a delivery location with limited access, please contact us before ordering, as additional fees may apply.

6. Multiple Shipments
Orders with multiple items may ship from different warehouses and arrive in separate packages on different days. You'll receive tracking information for each shipment.

7. Tracking
Once your order ships, you'll receive an email with tracking information. If you haven't received tracking within 3 business days of placing your order, please contact us.

8. Shipping Delays and Backorders
If an item is delayed or backordered and we can't ship it within the time stated above, we'll notify you with a revised shipping date. You may then choose to wait for the item or cancel your order for a full refund of the delayed item.

9. Address Accuracy
Please double-check your shipping address before placing your order. We are not responsible for orders delivered to an incorrect address provided at checkout. Additional fees to redirect or reship an order due to an incorrect address are the customer's responsibility. Large and freight items cannot be shipped to P.O. boxes.

10. Refused or Undeliverable Shipments
If a shipment is refused for reasons other than visible damage, or is returned as undeliverable, the refund will be reduced by the original shipping cost, return shipping charges, and any applicable restocking fee.

11. Inspecting Your Delivery
Please photograph and inspect all packages before signing for them, and report any damage within 48 hours. See our Return & Refund Policy for full details.

12. Lost Packages
If tracking shows your order was delivered but you haven't received it, please check around your property and with neighbors, then contact us within 48 hours. We'll work with the carrier to resolve the issue.

Questions?
Contact us at support@truckarmyshop.com or (919) 283-6645.