Refund policy

Return & Refund Policy

We want you to be completely satisfied with your Truck Army order. Please read this policy carefully before purchasing.

1. Inspect Your Delivery
Many of our products ship by freight or as large packages. When your order arrives, please inspect all packages before signing for the delivery.

  • Take clear photos of all packages before signing for or opening them, including all sides and any visible damage. Then photograph the product as you unpack it.
  • If a package is visibly damaged, note the damage on the delivery receipt before signing, or refuse the shipment.
  • Report any shipping damage, missing items, or incorrect items to us within 48 hours of delivery, with your photos of the packaging and product.
  • Damage claims reported after 48 hours, without photos, or for shipments signed for without noting visible damage, may not be eligible for replacement or refund.

2. Contact Us Before Any Return
All returns require a Return Authorization (RA) number. Contact us at support@truckarmyshop.com or (919) 283-6645 to start a return. Returns sent without an RA number, or sent to our mailing address, cannot be accepted or processed.

3. Returns of Unwanted Items
If you change your mind or ordered the wrong part, you may request a return within 30 days of delivery, provided the item is:

  • New, unused, uninstalled, and unmodified
  • In its original, undamaged packaging with all parts, hardware, and instructions

Returns of unwanted items are subject to a 20% restocking fee. The customer is responsible for return shipping costs. Original shipping charges are non-refundable. Please note that return freight on large items such as toolboxes, bed covers, and bumpers can be significant.

4. Non-Returnable Items
The following cannot be returned unless defective or damaged in shipping:

  • Items that have been installed, modified, painted, drilled, or used
  • Special-order or made-to-order items
  • Electrical components that have been installed or connected
  • Items marked "Final Sale" or "Non-Returnable" on the product page

5. Damaged, Defective, or Incorrect Items
If your item arrives damaged, is defective, or is not what you ordered, contact us within 48 hours of delivery. We'll arrange a replacement or refund at no cost to you, with no restocking fee and return shipping covered by us.

6. Fitment
Please verify that a product fits your vehicle's year, make, model, and trim before ordering. If you're unsure, contact us and we'll be glad to help. If an item doesn't fit because of an error in our listing, we'll treat it as an incorrect item under Section 5. If the wrong item was ordered, the standard return terms in Section 3 apply.

7. Refunds
Once your return is received and inspected, we'll notify you of approval. Approved refunds are issued to your original payment method within 5–10 business days, minus any applicable restocking fee. Items returned used, damaged, or incomplete may receive a partial refund or be refused.

8. Warranties
Products are covered by their manufacturer's warranty. Contact us for help with any warranty claim, and we'll work with the manufacturer on your behalf.

9. eBay Orders
Orders placed through our eBay store follow the return terms shown on the eBay listing and eBay's Money Back Guarantee.

Nothing in this policy limits any rights you may have under applicable law.